Return Policy

Return Policy

DressMelody is a true Made to Measure experience. Your dress, is made just for you based on your measurements, choice of fabrics and customizations. We’re here to help. If for any reason your dress needs adjustments or return, contact our customer service team, and we will guide you through the process.

RETURNS

  1. All made-to-order items (whether standard size or custom size) can not be returned due to size and color differences.
  2. For damaged product, please provide some pictures to show the details within 3 days after receiving it. 100% refund will be given after we confirm it and receive return package.
  3. For unsatisfactory made-to-order items, you can choose to:
    • Keep it and get 10% - 40% refund.
    • Return it and get 60% refund.

* The refund doesn't include shipping fee, rush order fee.

* Non-refundable items - fabric, sketch, clearance goods.

FREE ALTERATIONS

We provide free alteration service for made-to-order items one time within allowed range. The round shipping will be on your own cost.

HOW TO RETURN?

We accept merchandise returns via mail only. Returned merchandise must be in new condition - unworn, unwashed, unaltered, undamaged, clean and free of lint and hair.

  1. Contact us within 7 days from the date your order was signed. (You should contact us in 3 days if the product was damaged)
  2. We confirm it and provide you the return shipping address.
  3. Provide us the shipping tracking number within 7 days after you get our shipping address.
  4. We process the refund in 7 days after receiving the returned item.

CANCELLATIONS

Processing begins as soon as an order has been placed, but we also understand that sometimes customers need to cancel the order due to some reason. How much you will get after cancelling an order depends on status of order. Please check to make sure your cancellation meets the conditions described.

  1. Unpaid: orders will be automatically cancelled without payment in 7 days.
  2. Paid: 100% refund.
  3. Confirmed: 90% refund.
  4. Stocking: 50% refund.
  5. Shipped: Can’t be cancelled.